Everything people ask us.

Four steps. Find it — browse any US store (Amazon, eBay, Nike, anywhere) and copy the product links. Send it — paste the links into our request form with your details. We quote you — a single all-in price, normally within 24 hours. We buy & ship — after you approve and pay, we purchase, pack, and ship to your door with tracking.

Every order gets a written quote before you pay anything: one all-inclusive price covering the items, our service, and delivery to your address. The quote states exactly what's included — no hidden costs, no surprise fees from us. Submitting a request is free and doesn't commit you to anything.

It depends on your country and is always stated clearly on your quote — either duties are already included in your all-in price, or your country collects them on delivery. Many of our destinations have generous duty-free thresholds (orders up to US$200 shipped from the US enter Colombia and South Korea completely free). Check your country's page in our Countries section for specifics.

Two ways: by card, through a secure Stripe payment link we send with your quote, or with USDT (TRC-20 and ERC-20). Your quote lists every option available for your order, and exact payment details are shared privately with it — we never publish wallet addresses. Nothing is purchased and nothing is charged until you approve the quote and payment is received, so you'll never get a bill you didn't agree to first.

Most orders arrive within 5–12 business days of purchase, depending on destination and courier. Your quote includes an estimate for your specific order, and every shipment has tracking.

The short version: no weapons, no standalone lithium batteries or power banks, no medications, no counterfeits, no perishables, and nothing illegal in your country. Devices with built-in batteries (phones, laptops) are fine — courier options just vary a little. Restricted with limits (ask first): perfumes and nail polish, supplements in personal quantities, drones (prohibited in several Gulf countries), and shelf-stable snacks. When in doubt, just ask — checking a link takes us a minute and costs you nothing.

If it sells out after you've paid, we refund that item in full within 3 business days to your original payment method — and the rest of your order continues normally.

Before we purchase: yes, free, always. After we purchase but before your order ships internationally: only if the retailer accepts returns, with a fee of $10 or 15% of the item price (whichever is greater); final-sale items can't be cancelled at this stage. Once your order has shipped internationally, it can't be cancelled.

Contact us within 48 hours of delivery with photos of the item and its packaging. Shipments are covered against loss and transit damage, and verified claims are resolved with a refund or replacement of the affected item.

Your quote is your price — one all-in figure agreed before we buy, which is exactly what you pay. We handle the retail side (including hunting for the best available price) as part of the service, so we don't pass along store receipts. What we commit to instead: the price you approved never changes after you pay.

A Personal Customs Clearance Code (format: P + 12 digits) that Korean customs requires for every personal import. It's free to get at unipass.customs.go.kr, and our request form asks for it when your country is South Korea.

17 and counting: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Mexico, Chile, Colombia, Peru, Argentina, Ecuador, Dominican Republic, Jamaica, Philippines, South Korea, Hong Kong, Singapore, and Malaysia. Each has its own guide on our Countries page. Somewhere else? Message us — if a reliable courier lane exists, we'll quote it.

Every shipment includes courier tracking, sent to you when your order ships. Status questions any time: reply to any of our emails or message us on WhatsApp.